Staying safe


We want to make sure access to your account online is safe and secure. Here are some simple tips to stay safe online.

Your Client Number, Username and Password are the key to your online account. They should never be given to anyone else and you should not write your password down anywhere.
Change your password regularly to keep it safe.
Never give out your password.
Watch out for fraudulent (or 'phishing') e-mails that claim to be from HiFX and ask you for your personal information or security details. We will never ask you for security details by email.
There are also other steps you can take to keep your PC secure, including: 

    - Install and maintain anti-virus software 
    - Maintain a firewall on your PC to protect it from unauthorised access 
    - Ensure your computer software is kept up to date, making the most of its built-in software (for example      Microsoft Updates). 
    - Ensure that the browser you are using is the latest version. 
    - Keep Your Identity Secure

What is Phishing?

Phishing is a technique commonly used by fraudsters in an attempt to acquire sensitive information, such as usernames and passwords.

Here is how a phishing scam typically works:

The fraudster sends out a fake e-mail that has been designed to look like it comes from a reputable source (like HiFX). This fake e-mail asks for security details or directs customers to a counterfeit banking or commerce site. At the counterfeit site, the fraudster asks the customer to enter their complete security details - password, security questions and so on. These stolen security details are then used to commit fraud.

If you receive an e-mail requesting your security details do not reply and do not follow the instructions even if the e-mail suggests that you need to take immediate action to stop your account being frozen or it indicates that you may incur a fine if you don't. These are just tricks that the fraudster is using to manipulate you in to giving away your vital details.

If you suspect a phishing attack, call us at 01753 859 159 (Option 2) or forward the suspect e-mail to

Stay Safe Online

Check the security of eCommerce sites. Keep Your Identity Secure, counterfeit (or spoof) sites are often used by fraudsters to lull you into a false sense of security. Following these steps should ensure that the site you think you are using is a genuine secure site:

Check for SSL encryption.
HiFX use SSL certificates provided by VeriSign. This is the same technology used by the world’s 40 largest banks. Without SSL encryption, packets of information travel through networks in full view. Imagine sending mail through the postal system in a clear envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it.

Check for 'https' and the lock.
Genuine secure sites have addresses that start with 'https' and display a padlock icon in the bottom section of your internet browser.

Double click the lock.
Double clicking the lock icon that appears in the bottom section of your internet browser brings up information about the lock that can help you confirm that the site is genuine. If the lock is not within its valid dates or has been issued to a website that you do not recognise, do not enter your security details and call us on 01753 859 159 (option 2).

Always logout of secure sites.
Never leave your computer unattended when logged in to a secure site, ensure that you log-out properly when you have finished your session.

Be extra careful when using computers in public places.
As you cannot be certain about the security of public wireless networks or computers in public places (like an internet café or library) you should be cautious about using some online services in these situations. Never change your security details while using a public wireless network or a public computer.

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