How do I sign up?
Signing up is free, quick and can be done 24 hours a day online. It carries no obligation to trade and you’ll get access to our regular payments specialists and all the tools and information you need to monitor exchange rates and save money.
You’ll receive on-screen confirmation of your account details and we’ll also automatically send you an email with everything you need know.
What information will I need to give when I sign up?
We take security and consumer protection online very seriously. So, as part of the sign up process, we have to carry out an identity check (this is not a credit check) in order to comply with Australian anti-money laundering regulations. To aid the identification process, you may be required to provide your passport/drivers licence as photo ID and a recent document confirming your proof of address (e.g. utility bill or bank statement).
I live outside of Australia. Can I use your online service?
Yes, but due to the high levels of security we have in place to protect our customers, we are unable to automatically verify overseas addresses and identities. We will need scanned copies of your ‘Proof of Address’ and ‘Proof of Identity’. Depending on your country of residence, we may then post you an ‘Activation Code’ that you must confirm you have received.
Please note, we are unable to offer our money transfer services to clients located in the United States of America (USA) and residents of Quebec (Canada). For clients located in other Canadian provinces we can provide spot transfers (but not forwards or regular payment agreements).
All clients located outside of the United States and Canada can still use the service and make international payments to / from the United States of America (USA) and Canada.
What if the currency I want to send is not listed?
We provide all the most popular currencies online. If the currency you wish to transfer is not shown in the ‘Currencies Available’ tab (for amounts of $30,000 and above) please call +61 2 8270 4500
How is my exchange rate calculated?
The rate you are offered by your dealer will be dependent upon a number of factors including:
- The amount you’re transferring
- The currency you’re buying
- The time frames you are working to
- The currency type you are buying or selling
- The exchange rate levels at the time of purchase
- The interest rate differences between the two currencies you are transacting.
Are there any hidden charges?
No. We believe in fairness and transparency so you save money. We don’t charge you commission and clearly show any fees charged by us on smaller transactions. We do not charge fees on larger transactions. Click here to view our fees.
This does not include the cost of you transferring funds to HiFX, any fees charged by your bank to receive your purchased currency, or any charges incurred where the funds being sent are in a different currency than the destination bank account
As part of the service, HiFX provides one free transfer per trade (over the defined threshold limits) . If you would like to send multiple transfers as part of a single trade, these will be charged at $15.
Why do I have to pay a security payment to set up a Regular Payment?
To set up your Regular Payment, HiFX buys your total currency requirement up front. In order to do this, the market requires a deposit as security, in the same way it requires a deposit for trading a forward contract. This deposit is equal to one month’s payment for each year of the contract. The deposit is not a fee and is used for the final payment(s).
How does HiFX make money?
Like your high street bank we make our money in the difference between our buy and sell prices i.e. the spread.
Unlike your bank, we don’t load on extra charges. We also have much lower overheads and buy huge volumes of currency each year, so we can pass these extra savings on to you.
What payment methods can I use?
HiFX accepts payment of the initial security payment via bank transfer. This initial payment must be made from the same bank account from which the Direct Debit is set up.
Is my money safe with HiFX?
HiFX Australia Pty Limited is regulated by the Australian Securities and Investments Commission, AFS Licence No. 240917.
Security of Funds
All funds received by HiFX from Clients and Hedge Counterparties or which are paid by HiFX to Clients and Hedge Counterparties (including Sold Currency, Bought Currency and Margins) will be received into and paid out of our segregated Security Trust Accounts. HiFX considers client protection to be of paramount importance and our treatment of monies received from clients provides significantly more protection than others provide. HiFX has granted for the benefit of its clients a registered first ranking security (held by an independent Trustee) over:
(a) the Security Trust Accounts; and
(b) HiFX’s rights under its Hedge Contracts, (including in respect of payments by way of security or collateral as support for HiFX's obligations under its Hedge Contracts)
HiFX Online uses VeriSign – the system preferred by 97% of the World’s top 100 banks and 93% of Fortune 500 companies. VeriSign is also used billions of times a day by companies and consumers across the World.
Security of Funds
When buying or selling currency with us, your funds are held either in pooled client trust bank accounts or are held at one of our counterparty brokers as cash in transit or collateral to meet our obligations relating to clients’ trades. Funds can be used to fulfil the contractual obligations of our clients but will never be anywhere other than:
- In the segregated client accounts
- With our banking counterparties.
- In transit i.e. being sent.
Some additional facts and figures about HiFX include:
Last year HiFX advised on and executed over $14.5billion in foreign exchange and is trusted by over 40,000 people and 2,000 corporate clients each year around the world.
We have an exceptionally strong balance sheet and no debt.
HiFX has offices in both the northern and southern hemispheres and a workforce of over 200 employees.
We have in excess of $3billion placed on the Money Markets on behalf of our commercial customers.
HiFX is one of the first third party companies to be promoted by Westpac Banking Corporation. As of 30 September 2009 The Westpac Group employed approximately 37,000 people worldwide with global assets of $590 billion. For more information please visit the Westpac website
Are my details and personal information protected?
Our online services are fully encrypted using the highest form of security certificates provided by VeriSign.